TEMPORARY CLOSURE OF THE ÉNERGIE CARDIO GYMS
March 24, 2020
On March 15th, I was writing to you to announce all Énergie Cardio gyms were temporarily closing, alike all other gyms in Québec, until March 30th, as required by the Québec government. Of course, it was a hard hit for our Québec-based enterprise, but we are working hard on returning strong and proud.
To compensate for the March closure, we had offered to extend your subscription by the two weeks corresponding to the initial period of closure, and an additional 2 weeks, free of charge, to your current subscription.
As the current situation is constantly evolving, and because we have to prolong the temporary closure of our gyms, we thought it would be nice to upgrade our offer.
Here is how we will proceed: ÉNERGIE CARDIO GIVES YOU THE CHOICE
OPTION 1: For members who wish to continue their payments, we will add 2 free months (yes, 2 months!) to your membership, and we will add to those two months, the number of weeks the gym will be closed. For example: if the gym is closed for 4 weeks, you will receive a 4-week extension + the 2 free months corresponding to our new offer to express our gratitude for continuing your payments. To take advantage of this offer, you must be an active member and ensure that all monthly payments withdrawals, as scheduled on your contract, have been made in due and proper form at the time of reopening. If you choose this option, no action is required on your part. We thank you from the bottom of our hearts for your support which will allow everyone to enjoy our gyms as soon as they reopen.
OPTION 2: For members who would prefer to suspend their membership, this new offer would not apply. Note that you will still benefit from our initial offer to extend your current membership by 4 weeks to compensate for the scheduled payments that will be withdrawn from your account from now until April 1st. This way, you won't lose any amount of time on your subscription. If you choose this option, you will have to fill out the form that we will put online this Thursday, March 26th, on energiecardio.com. (Please ensure you are not making any mistakes filling it out, as it would become impossible for us to process.) Thank you for renewed trust in Énergie Cardio.
For those of you who still have unanswered questions, please don’t hesitate reaching out at firstname.lastname@example.org. We really want to support you during this period and we will do everything in our power to reply as quickly as possible.
We hope that you and your loved ones are safe and that the isolation is not too much to bear. For our part, our entire team, including personal trainers, instructors, support staff, and franchisees, thank you for your kind words of encouragement and support during this difficult time. We look forward to seeing you again soon!
Don’t forget, you can still work out from home, free of charge. Simply click on: https://videosurdemande.ca/energiecardio/ (we included an English tab) or follow us on our Facebook page for more workouts, share the good news with your friends!
In the meantime, stay fit and get active to maintain and improve your immune system!
Since the outbreak of COVID-19, we have implemented a series of measures to protect both you and our employees allowing everyone to keep working out in a safe environment. Accordingly, we adjusted as we were receiving directives as issued by the Public Health Agency.
After Premier Legault’s announcement on March 15, ordering the temporary closure of sports facilities, as well as others, to contribute to slowing down the spreading of COVID-19, Énergie Cardio complied by closing all the gyms part of the network as of March 16, and this for an undetermined period of time.
Consequently, we decided to automatically grant a two-week extension to all our active members, thus making up for the two-week mandatory closure effective from March 16 to the 30 inclusively. Kindly note that payments as provided for in your contract will continue during that period. But, because member experience is at the core of our priorities, and because we understand the inconveniences caused by this outstanding situation, not only will we grant you a two-week extension at the end of your membership, but we will also grant you two additional weeks, free of charge, thus automatically adding one full month to your membership. If the closure should be extended beyond March 30, we will notify you of our next steps in a timely manner. Make sure you stay connected to our social networks and to our website, since because of the current situation, mass emailing is prohibited for all SME businesses across Québec. Our means of communicating with you for now are our website and various social networks. Ensure you stay tuned for the latest updates.
Finally, you should know that Énergie Cardio’s main mission is to help Quebeckers integrate physical activity to their lifestyle to fully savour life. Our gyms being closed does not mean we no longer care! On the contrary, follow us on social networks as we publish clips and tips on how to stay fit and maintain your newly integrated lifestyle habits, all while having fun!
On behalf of all Énergie Cardio’s locations across Québec, we would like to thank you for your words of encouragement send to us through our website and social networks. We promise to bounce back as strong as ever and as soon as possible… be ready!
At $ 1 a day* ($ 359.88 a year*), you can't say no!